FAQ
Frequently Asked Questions (FAQs)
Zarkaar™ — Crafted for Legacy
We believe purchasing fine jewellery should feel effortless, transparent, and confident. Below are answers to the most common questions from our valued clients.
Orders & Payments
What payment methods do you accept?
For your convenience, Zarkaar offers multiple secure payment options:
- Cash on Delivery (COD)
- Bank Transfer
- EasyPaisa / JazzCash
- Debit & Credit Cards (where available)
All transactions are handled through secure and trusted payment channels.
Is Cash on Delivery available across Pakistan?
Yes. We offer Cash on Delivery nationwide for most locations across Pakistan.
For high-value or customized orders, partial advance payment may be required to confirm production.
Will I receive confirmation after placing an order?
Absolutely. Once your order is placed, you will receive:
- Order confirmation via WhatsApp
- Order summary via email
- Shipping updates with tracking details
Our team ensures full transparency throughout the process.
Delivery & Shipping
How long does delivery take?
Our jewellery is handcrafted with precision and attention to detail.
Typical delivery timelines:
- Production Time: 7–12 working days
- Delivery Time: 2–5 working days
- Total Estimated Time: 9–17 working days
We prioritize quality over speed — because true craftsmanship takes time.
Do you offer express delivery?
Yes. If you need your order urgently, we offer:
Express Delivery Service
- Faster production priority
- Priority shipping
- Additional charges may apply
Availability depends on product type and location.
Do you provide tracking information?
Yes. Once your order is dispatched, you will receive:
- Tracking number
- Courier details
- Estimated delivery date
You can monitor your shipment at any time.
Product & Quality
What materials do you use?
All Zarkaar jewellery is crafted using:
- 925 Sterling Silver
- Premium Rhodium Plating
- Certified Moissanite or Natural Stones
- Handcrafted finishing by skilled artisans
Every piece is designed for durability, shine, and long-term wear.
Are your products handmade?
Yes. Each Zarkaar product is carefully handcrafted by experienced artisans. Minor variations may occur — this is a natural sign of genuine craftsmanship, not a defect.
Will the silver change color or tarnish?
Silver naturally oxidizes over time. However, our jewellery is protected with premium rhodium plating to maintain shine and durability.
With proper care, your jewellery will retain its appearance for years.
Resale & Exchange
Do you offer resale or exchange value?
Yes. Zarkaar proudly offers a structured value-back program:
- Exchange Value: Up to 50% of the original purchase price
- Resale Value: Up to 35% of the original purchase price
This policy is designed to give customers confidence when purchasing premium jewellery.
Is there a time limit for exchange?
No. Your Zarkaar jewellery remains eligible for exchange at any time, provided it meets the required condition standards.
Can I upgrade my jewellery in the future?
Yes. Many customers upgrade their jewellery through our exchange program. You simply pay the price difference.
Returns & Refunds
Can I return my order?
Yes. We offer a structured return policy to ensure customer satisfaction.
Returns may be accepted if:
- The item is unused
- The item is in original condition
- The request is made within the allowed return period
Our team will guide you through the process step-by-step.
How long does a refund take?
Refund processing typically takes: 3–5 working days
Refunds are issued via:
- Bank transfer
- Store credit
Custom Orders
Do you offer custom jewellery?
Yes. We specialize in custom-made jewellery tailored to your preferences.
You can customize:
- Design
- Size
- Stone
- Finish
- Engraving
Custom orders require advance payment before production begins.
Can custom items be returned?
Custom or personalized jewellery is generally non-returnable, unless there is a manufacturing defect.
Warranty & After-Sales Service
Do you provide warranty?
Yes. We provide after-sales support to ensure long-term satisfaction.
Our services may include:
- Polishing
- Replating
- Size adjustments
- Minor repairs
Charges depend on the nature of the service.
What if my jewellery gets damaged?
Contact our support team immediately. We will inspect the item and provide:
- Repair solution
- Cost estimate
- Timeline for completion
Our goal is to restore your jewellery to its original condition.
Support & Contact
How can I contact Zarkaar?
You can reach us through:
Our support team is available to assist you with:
- Orders
- Delivery
- Returns
- Custom requests
- Product inquiries