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Terms Of Service

Terms of Service

Zarkaar™ — Crafted for Legacy

Last Updated: April 2026

Welcome to Zarkaar. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from our store, you agree to comply with and be bound by these Terms.

Please read them carefully before using our services.

1. General Conditions

By visiting our website and/or purchasing from us, you confirm that:

You are at least 18 years of age or using the website under parental supervision
You will provide accurate and complete information
You will not use our products or services for any illegal or unauthorized purpose
You agree not to violate any applicable laws or regulations

We reserve the right to refuse service to anyone at any time for legitimate business reasons.

2. Products and Services

Zarkaar specializes in premium jewellery crafted from materials such as:

925 Sterling Silver
Rhodium-plated finishes
Moissanite or natural stones
Handcrafted components

All products are described as accurately as possible. However:

Slight variations in color, finish, or design may occur due to handcrafted production
Product images may appear slightly different depending on device screen settings
Minor variations are considered normal and not defects

We continuously strive to maintain the highest quality standards.

3. Pricing and Payments

All prices listed on our website are displayed in Pakistani Rupees (PKR).

We reserve the right to:

Change prices at any time without prior notice
Correct pricing errors if they occur
Cancel orders resulting from incorrect pricing

Accepted payment methods include:

Cash on Delivery (COD)
Bank Transfer
EasyPaisa / JazzCash
Debit or Credit Card (where available)

For high-value or custom orders, advance payment may be required before production begins.

4. Order Acceptance and Cancellation

Once an order is placed:

You will receive an order confirmation message
Your order will enter production or processing

Zarkaar reserves the right to:

Cancel or refuse any order
Limit quantities purchased
Request additional verification before processing an order

Reasons for cancellation may include:

Suspected fraud
Incorrect pricing
Product unavailability
Incomplete customer information

If an order is cancelled after payment, a full refund will be issued.

5. Production and Delivery

Most Zarkaar products are handcrafted. Estimated timelines:

Typical production time: 7–12 working days
Delivery time: 2–5 working days

Delivery timelines are estimates and may vary due to location, courier delays, public holidays, weather conditions, or operational circumstances beyond our control.

Zarkaar is not responsible for delays caused by courier companies or external factors.

6. Shipping Responsibility

Once an order is handed over to the courier:

The shipment becomes the responsibility of the courier service
Customers will receive tracking details
Delivery attempts will be made according to courier policy

Customers must ensure an accurate delivery address and availability to receive the parcel. Failed deliveries due to incorrect information may result in additional charges.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Returns may be accepted if:

The product is unused
The product is in original condition
The request is made within the specified return period

Refund processing typically takes 3–5 working days.

Certain items may not be eligible for return, including:

Customized or personalized jewellery
Engraved products
Clearance items
Damaged products caused by misuse

8. Resale and Exchange Program

Zarkaar may offer resale or exchange value for eligible products under specific conditions:

Exchange Value: Up to 50% of the original purchase price
Resale Value: Up to 35% of the original purchase price

Eligibility is subject to product condition, original purchase verification, and current market conditions. Full details are available in our Resale & Exchange Policy.

9. Warranty and After-Sales Service

Zarkaar provides after-sales support to maintain product quality. Services may include:

Polishing
Replating
Size adjustment
Minor repairs

Damage caused by misuse, accidents, or unauthorized repairs may not be covered.

10. Intellectual Property

All content on this website is the exclusive property of Zarkaar, including logo, product images, designs, text, and branding materials.

You may not copy, reproduce, modify, distribute, or use our content without written permission. Unauthorized use may result in legal action.

11. Limitation of Liability

Zarkaar shall not be liable for indirect or incidental damages, loss of profits or business, delivery delays caused by third parties, or damage resulting from misuse of products.

Our total liability shall not exceed the purchase price of the product.

12. Fraud Prevention

To protect customers and business operations, Zarkaar reserves the right to verify customer identity, request payment confirmation, and cancel suspicious orders. Fraudulent activity may be reported to relevant authorities.

13. Changes to Terms

Zarkaar reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Customers are encouraged to review this page periodically.

14. Governing Law

These Terms of Service are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved under the jurisdiction of Pakistani courts.